Policies

Listed below, you will find some of our policies. Updates and additions to our policies will be added at a later date. If you do not find the information you need, please contact our office and we will be glad to assist you.

Bill Due Date

All bills are due on the 15th of each month. Should the 15th fall on a weekend or holiday, bills are due on the following business date without a late fee penalty. If you are mailing your payment, it must be postmarked on or before the 15th.

Late Payment Fee

On accounts not paid by the 15th of the month, or other due date as described above, a once per billing period penalty of $10.00 will be added to the account balance. 

Returned Check Fee

In the event a check, draft, or any other simular instrument is given by a person, firm, corporation, or partnership to the Corporation for payment of services provided for in our Tariff, and the instrument is returned by the bank or other similar institution as insufficient or non-negotiable for any reason, the account for which the instrument was issued shall be assessed a return check charge of $35.00.

Reconnects

In the event service is disconnected by the Corporation at a service address, for any reason, a Reconnect charge of $35.00 will be added to the account associated with the service address.

Reconnections will be addressed during office hours. Please call or come by our office during office hours to facilitate the reconnection of service.